Polymarket is looking for a Customer Support savant to join our team working EU timezone. The ideal candidate will be crypto and discord native, with extensive experience in community building and technical support.

What you'll do

• Manage customer support inquiries, discord messages and live chat during EU timezones.
• Develop and lead a culture of delightful customer support across multiple channels (discord, email, telegram & chat).
• Act as a trusted point of contact for the community and escalate high priority issues related to product, design & engineering teams.
• Build internal programs, tools, resources and training to help launch or improve product support workflows.
• Ensure compliance**.** You’ll ensure compliance with Polymarket regulations and standards.
• Use data and customer paint points to identify opportunities to reduce customer friction.

What we're looking for

• 3+ years of experience in web3, with a strong preference for someone with experience in crypto exchanges or financial services.
• A discord savant. Ideally you’ve managed large discord communities before and are up to date with the latest best practices.
• Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day.
• You can pivot on the fly. Polymarket is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
• Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences.
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, Prediction Markets, DAOs, and Web 3.0.

What we offer

• Competitive salary & equity
• Unlimited PTO, Health, Vision, & Dental coverage
• 401k Match